Why do I need Mouse Expedition?
Our Mobile Guide Service will take away the stress of planning your visit to a Disney Park. During your park visit you will have a Disney Parks Expert a simple text message away. We will help keep you on track when it comes to experiencing the attractions and collecting your Lightning Lanes (MultiPass and SinglePass) and Virtual Queue passes. We will also give you tips on what, how, and when to do certain things at the parks. All you have to do is let us know what you are interested in before your visit, and we will take care of the rest.
What are the steps to take to book your Mobile Guide Service?
1) Fill out the Information Form.
2) We send a welcome email to explain our Mobile Guide Service.
3) Make Payment through the use of Zelle or PayPal. (Using PayPal is an additional $15 per day to cover the PayPal fees)
4) Once payment is made, We will send you a list of questions. The answers to those questions will help us plan your visiting dates.
5) You will need to send us your login credentials for the Walt Disney World or Disneyland Resort app.
6) For WDW we will start booking LL MultiPass and LL SinglePass 7 days before your Disney Resort arrival date or 3 days before your first park visiting date if not staying at a Disney Resort.
7) We will text message you a day or two before your park visit to verify some of the details we have already gone over and to make sure nothing has changed.
8) On the day of your visit, you will message us when you are heading to the park and again when you have entered the park. We will then guide you on where to go first. We only ask that you keep us up to date on where you are and if you are entering or exiting an attraction. We use the app to judge where you are at and where you should go. However, you may see or notice something that we cannot.
How does payment work?
All payments can be accepted via Zelle. For International Guests, we offer PayPal ($15 additional fee per day when you use PayPal).
What if my group/party consists of more than 12 guests?
The Disney Park Mobile Apps with can accommodate up to 12 guests for LLMP and LLSP booking. Any additional guests will need to be booked (and billed) separately. Which could make riding together for more than 12 guests a bit difficult. Please contact us if you have a group/party/account with more than 12 guests.
Do your services sell out?
Our Mobile Service can sell out. We are a select team of Disney Parks experts, and while we do use multiple devices per expert, there can be a time when we can no longer fit any additional guests based on our personalized service. The way to avoid this is to book early, and not at the last minute.
What is your Cancellation Policy?
For the Mobile Service, your reservation takes up a spot from another family who may also want the same date. Once you make payment, you are deemed a GUARANTEED RESERVATION after 48 hours. If you cancel within 48 hours, you will get a full refund. After 48 hours, you will receive 50% of your payment back. ONLY make payment if you are sure to use our services.
Cancelling dates only to choose a new date does not reflect the policy above.
Exceptions will be made if the parks are suddenly closed for the day (ex. during a hurricane, earthquake,etc).
Is it better to use your Mobile Guide Service on a Weekday or Weekend?
Our Guide Service is good for any day of the week or holiday at the Disneyland and Walt Disney World Resort.
Do you offer a Guide Service for any other theme parks in California or Florida (ex. Universal Studios, Knott's Berry Farm, Six Flags, etc...)?
We do not offer a similar service, but can give you some recommendations on how to have great experience at these parks.
How does the Lightning Lane MultiPass and SinglePass affect your Mobile Guide Service?
The only major change is that instead of booking LLs at 7am on the day of your visit. I can now book your LLs at 7am, 7days before your Disney Resort arrival or 3 days or for Non-Disney Resort guests before your first park visit. On the day of your visit we will still guide you on where to go and book additional LLs throughout the day.
Our Mobile Guide Service really shines once you are inside of the parks.
How does your service compare to the Lightning Lane Premier Pass?
For WDW our price is $350 for everyone in your party (up to 12 guests). The LLPP prices at WDW start at $129 for the Animal Kingdom to $449 at the Magic Kingdom per guest + tax. At the Disneyland Resort our price is $300 for everyone in your party (up to 12 guests). The LLPP prices at the DLR is $400 per guest per day.
We can help with booking LL for the park hopping park. LLPP will only work on the first park you visit.
We do more than just book LLs. We help guide you through the park with the use of text messaging and offer advice and help when needed.
While there may be instances where you are waiting to experience a LL attraction, it is rare, and we know how best to pivot.
Why does the Mobile Guide Service for WDW cost $350 per day and at the Disneyland Resort it is $300 per day
Starting on July 24th, 2024 I will be able to book LL MultiPass and LL SinglePass 7 or 3 days in advance (depends on resort you are staying at) at WDW. This change will increase the amount of days/hours I will be working on your visit to the parks. The LL bookings and modifying process will be ongoing until the day of your visit. This also includes simplified LLMP and LLSP bookings for park visits where you will not be using our services (we will not modify).
The price remains the same for the Disneyland Resort as nothing has changed in regards to the Mobile Service that we offer.
Please contact us for more information.
mouseexpedition@gmail.com.
Please open and fill out the form below if you are interested in receiving more information regarding our services. Thank you
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