Why do I need Mouse Expedition?
Our service is a manual and personalized service for each guest group, and you will have a Disney Parks Expert a simple text message away. We will help keep you on track when it comes to experiencing the attractions and collecting your Lightning Lane (LL), Individual Lighting Lanes (ILL), and Virtual Queue (VQ) passes. During your visit, we will give you tips on what, how, and when to do certain things at the parks. All you have to do is let us know what you are interested in before your visit, and we will take care of the rest.
What are the steps to take to book your service?
1) Fill out the Information Form
2) We send you an email to confirm your form entry and give you additional information about our services.
3) You will make payment to confirm your dates and reservation.
4) We will confirm payment is made and send you a list of questions to plan out your day
5) Once those questions are answered, we will send you a sample itinerary to give you an idea of what your day will be like.
6) On the day of your visit, we will start booking your LL, ILL, and VQ passes for you at 7am. You will then text us when you are on the way to the park and when you are about to enter the park. We will then guide you through text messaging on where to go first. After each attraction, we will continue to let you know where to go.
How does payment work?
All payments can be accepted via Zelle. For International Guests, and use PayPal ($15 additional fee for Mobile Service and Dining Reservation Service when you use PayPal).
Do you help with Dining and Show Reservations?
We now offer help with your Dining or Show Reservations. Our fee for this service is $20 for every reservation we can book. You only pay if the Dining or Show Reservation is booked.
What if my group/party consists of more than 12 guests?
The Disney Park Mobile Apps with Genie+ can accommodate up to 12 guests for one Lightning Lane and Individual Lightning Lane booking. Any additional guests will need to be booked (and billed) separately. Which could make riding together for more than 12 guests a bit difficult. Please contact us if you have a group/party/account with more than 12 guests.
Why should I pay for your service, and not just use the FREE Genie Tour Planning Service that the Disney Parks offer?
We have tested and used the free Genie Service, and found it not to be geared towards the guest experience.
Do your services sell out?
Our Mobile Service can sell out. We are a select team of Disney Parks experts, and while we do use multiple devices per expert, there can be a time when we can no longer fit any additional guests based on our personalized service. The way to avoid this is to book early, and not at the last minute.
What is your Cancellation Policy?
Your reservation takes up a spot from another family who may also want the same date. Once you make payment, you are deemed a GUARANTEED RESERVATION after 48 hours. If you cancel within 48 hours, you will get a full refund. After 48 hours, you will receive 50% of your payment back. PLEASE only make payment if you are sure to use our services.
Cancelling dates only to choose a new date does not reflect the policy above.
Exceptions will be made if the parks are suddenly closed for the day (ex. during a hurricane).
Is it better to use your Guide Service on a Weekday or Weekend?
Our Guide Service is good for any day of the week or holiday at the Disneyland and Walt Disney World Resort.
Do you offer a Guide Service for any other theme parks in California or Florida (ex. Universal Studios, Knott's Berry Farm, Six Flags, etc...)?
Please contact us for more information.
mouseexpedition@gmail.com.
Please open and fill out the form below if you are interested in receiving more information regarding our services. Thank you
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