Our Itinerary Service will get a detailed breakdown on what to do and at what time. It will be created to fit your own trip to the Disneyland Resort. This is the perfect option for the guest that have been to Disneyland or California Adventure numerous times in the past.
Our Guide Service option is for the guests that would like a Disney Parks Expert at your side during your visit, They will help keep you on track when it comes experiencing the attractions and collecting your Fastpasses. During your visit they will also be able to give you some tips on what to do while we're collecting and when we leave at the end of the day.
Our Smart Guide Service option is for the guests that would like a Disney Parks Expert that will help keep you on track when it comes experiencing the attractions and collecting your Fastpasses through the use of a Mobile Device.
How does payment work?
All payments can be given via PayPal (5% fee applies) or Venmo.
Payment for the Guide Services:
To confirm your date for our Guide Service and become a "Guaranteed Experience" you will need to pay $50 to our PayPal (5% fee applies) or Venmo account to pre-book. The remaining payment will need to be made a couple of days before your visit date.
What if I need to cancel the scheduled Guide Service?
Once you make the initial payment to our Paypal or Venmo account you are considered as a Guaranteed Experience. Please remember that once you are a Guaranteed Experience we may have to turn away potential guests that may ask for the same date and experience. If you cancel then it hurts our business and the potential of escorting other guests on the same date.
If a cancellation happens when you are a Guaranteed Experience you will not receive your pre-book Payment back.
Note: This does not include the rescheduling of services, unless the rescheduling date is already booked.
Is gratuity or meals included in the price
A tip or meal is not included in the price. If a guest feels that our services warrant such a friendly gesture, we would accept.
Do you use a Disability Assistance Card to get us to the front of the lines?
Mouse Expedition Does Not use this method during our visit. We personally find this practice unacceptable and unnecessary since some simple planning can get you through the lines fairly quickly on its own. However, if our guests need a Disability Pass we will have no problem helping you attain one and make sure you get through the parks with no problem.
Will you save my spot in line for all of the Disney attractions?
Mouse Expedition Does Not save your spot in line for any attraction. We have a system in place where we know which attraction you should be at based on the time of day. There are no guarantees, but we would be surprised if you ever have to wait longer than 20 minutes for any attraction at the Disneyland Resort.
Is it better to use your Guide Service on a Weekday or Weekend?
Our Guide Service is good for any day of the week or holiday at the Disneyland Resort. However, our availability is very limited on the weekdays, while we have more availability on the weekends.
Do you offer a Guide Service for any other theme parks in California (ex. Universal Studios, Knott's Berry Farm, Magic Mountain, etc...)?
At this time we do not offer experiences to other theme parks in California, but we are willing to give you advice. If you have any questions you can email us at firstname.lastname@example.org.
Do you offer transportation services to and from the airports or theme parks?
We are currently in a trial period when it comes to our Transportation Service. Our service includes transportation to and from airports, theme parks, beaches, and more. Price is determined by distance. Please fill out the information form if interested in using this service.
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